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Incident Management Agent – English language |
M Plus Serbia is a Business Process Outsourcing company, and Customer Care is our core. Individual dedication, team expertise, and passion involved in each interaction with clients and customers represent our commitment to reliable service delivery. |
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We are looking for new colleagues in the position of Incident Management agent who will be responsible for monitoring, logging, and escalating incidents for more than 100 US customers with over 5000 ATMs in their fleet! If communicating with both customers and our engineers on the field to make sure problems are resolved and customer satisfaction is assured seems appealing to you, take a closer look at the main duties of this position:
What we expect from you:
What you will get from us:
The position requires rotation in work hours involving weekends, night shifts, holidays, or sometimes extended hours as monitoring service for US customers is being provided 24/7. If you want to give yourself a try in the new role, apply with your CV in English and join us! Only shortlisted candidates will be contacted. Good luck! |