Here at Proctorio, we have one goal: to expand quality education by providing high-integrity learning environments to learners across the globe.

We believe that everyone deserves the opportunity to pursue a high-quality education, which is why we developed a privacy-centric, accessible, and scalable remote proctoring solution that allows test takers to take exams from home.

For the Belgrade office, we are looking to fill the following position: CUSTOMER ADVOCATE / TECHNICAL SUPPORT AGENT.

JOB SUMMARY:

Providing technical and non-technical support to customers via live chat, phone calls, and emails;
Serve customers by providing product and service information;
Reviewing exams;
Investigating, collecting information, and escalating complex issues in accordance with the reporting line;
Creating different reports internally;
Monitoring live chat sessions;
Performing all other duties, in accordance with the law, directed by the supervisor or Manager.

REQUIREMENTS:

Minimum high school diploma;
No previous experience needed;
MS Office - advanced level;
English language - advanced level C1/C2 (written and spoken);
Strong communication skills;
Ability to work in shifts including afternoons, night shifts, holidays, and weekends;
Ability to multitask;
A patient, polite person;
Attention to details.

WHAT WE OFFER:

Competitive salary;
Private health insurance;
Private pension;
Working in a fun and dynamic team;
The ability to work in a creative space with a tight-knit team;
Feel your contributions and ideas improve the company;
Learn new technical skills as daily tasks evolve.