WE ARE HIRING!

Customer Service Advisor - Dutch language

The team of the global DDC group welcomes you - join over 2,000 employees at DDC MLS and experience the DDC MLS community. Join the largest BPO (Business Process Outsourcing) company in Bosnia and Herzegovina.

MAIN RESPONSIBILITIES

• Handling inbound and outbound calls, email, chat from existing customers, dealing with any enquiries they may have, striving for a first contact resolution.
• Responding to all enquiries in a professional, courteous and friendly manner.
• Build rapport with the customer to provide a best-in- class customer service experience.
• Maintaining customer information and records inline with the DPA and our internal information Management Security processes.
• Liaising with back-office departments and the client to achieve a positive outcome and experience for every customer.
• And other duties in line with business requirements.

KNOWLEDGE AND SKILLS

• Excellent customer care skills
• Be a professional ambassador or both DDC MLS and our client
• Be clear and friendly on the telephone, actively listening and speaking confidently
• Good teamwork skills and the ability to work within a fast - paced environment unsupervised
• The ability to work quickly and accurately under pressure
• A professional attitude when dealing with customers
• Flexible and adaptable
• A genuine passion for helping others
• Ability to work to targets
• Be comfortable with computers Et tech
• Proven experience/evidence in understanding and interpreting written documents in Dutch (minimum knowledge - B2 level)

BENEFITS

• Remote work opportunities
• Private health insurance
• Working in a global company in a multilingual and multicultural environment
• Advancement through various positions and acquiring new skills

APPLY NOW!