DISPATCHERS FOR A LIMOUSINE COMPANY
This is not a remote position!
About Us
NYC Limousine VIP, LLC is a leading luxury ground transportation company based in New York City, providing high-end limousine and bus services to corporate, VIP, and global clients. With a dedicated call center in Novi Sad, Serbia, we manage operations worldwide, ensuring excellence in customer service, dispatch, and driver relations.
Job Description
- Candidates should have the ability to effectively communicate with English-speaking clients and answer any questions they may have.
- Previous experience in dispatch is preffered.
- Assisting drivers via phone, chat, making schedule for the day, dealing with last minutes requests.
- Experienced in addressing customer complaints in a productive and efficient manner.
No prior experience is required, as you will be supported by a dedicated and experienced team committed to providing comprehensive training and ongoing guidance.
Responsibilities
- Assign reservations to Drivers and our network of Affiliates.
- Maintain contact with Drivers to support and ensure the delivery of superior service to every client.
- Monitor flight schedules and airports pickup activities.
- Work with Co-workers, Managers, and Drivers to resolve every issue as they arise
Skills
- Exceptional English verbal and written communication and conflict resolution skills.
- Beginner to Intermediate proficiency with Microsoft Word, and Excel required.
- Ability to operate standard office equipment.
- Ability to multi-task, prioritize, manage time, and work in a fun but fast paced environment is essential
What we offer:
- Comprehensive on-the-job training
- Competitive wages.
- Fun working environment.
- Potential for advancement within the company.
- International client base.
- Bonus program.