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Prvi posao
Field Support Agent - US
Lokacija Beograd
Rok za prijavu 25.07.2024.
Postavljeno 10.07.2024.
Puno radno vreme
2. i 3. smena


Field Support Agent - US

M Plus Serbia is a Business Process Outsourcing company, and Customer Care is our core. Individual dedication, team expertise, and passion involved in each interaction with clients and customers represent our commitment to reliable service delivery.

Are you at the beginning of your career and looking for your first job opportunity? If you are proud of your excellent English language communication as well as organizational skills and you enjoy working in a multilingual and customer-oriented environment - you would be a perfect fit for our Field Support Agent position!

While being responsible for the proactive planning of all incoming work order allocations received within a specific geographic territory and for ensuring that predefined service levels are consistently achieved, your main duties would be: 

  • Planning, prioritizing, assigning, and monitoring all open work orders for Customer Engineers and ensuring the prompt delivery of service 
  • Supporting the activities of the Customer Engineers assigned to this position within a geographic region or territory 
  • Working with other Coordinators when the movement of engineers across territory boundaries is necessary to fill any skill or resource shortfall 
  • Maintaining effective and timely communication with engineers, obtaining regular progress updates for outstanding work orders, and handling all messages that are required to be transmitted to Customer Engineers within the territory 
  • Scheduling customer installation activity 
  • Gathering problem information and recording data in desktop tools 
  • Identifying and escalating to the Team Leader any situation that could cause a work order to exceed the specific contractual response or fix time

What we expect from you: 

  • High school diploma 
  • Fluency in speaking and writing of English language 
  • Well-developed computer skills 
  • Excellent communication skills 
  • High-level efficiency, problem-solving attitude, precision, and attention to detail 
  • Good organizational skills  
  • Willingness to work flexible shifts

What you will get from us: 

  • Opportunity to develop skills through paid training
  • Work in a large, international team
  • Work in modernly equipped offices located in the heart of the business center in New Belgrade
  • Advancement opportunities/Career development
  • Possibility of conversion to a contract with a client with all of the benefits included

There is no need for previous experience, as long as you are ready to learn and have fun during that process!

If you want to give yourself a try in the new role, apply with your CV in English and join us!

Only shortlisted candidates will be contacted. Good luck!

Klikom na dugme Konkuriši, dalji tok konkurisanja nastavljaš na eksternom sajtu.

Napomena: Startuj.infostud.com ne vrši posredovanje u zapošljavanju u Srbiji, niti u inostranstvu. Postupak selekcije i odabira kandidata je u nadležnosti poslodavca, a odredbe ugovora o radu predstavljaju direktan dogovor između poslodavca i zaposlenog. Svi pojmovi u oglasima, koji su upotrebljeni u muškom rodu, odnose se bez diskriminacije i na osobe ženskog pola i obrnuto, osim ukoliko specifičnim zahtevima posla nije drugačije propisano.
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