Join our Mercure Belgrade Excelsior team as a Reception Team Member and become a part of one of the world’s leading hospitality groups!

What’s in it for you:

• Career growth opportunities within a global hospitality network
• Continuous development through learning programs and training
• Discounted rates at Accor hotels worldwide

Key responsibilities:

• Welcome and assist guests with care and attention
• Manage guest check-in/check-out processes according to internal procedures
• Build and maintain personalized, friendly relationships to encourage customer loyalty
• Anticipate and address guest needs proactively
• Represent the hotel’s image professionally
• Promote hotel services to maximize sales opportunities

Your skills and experience:

• Computer literacy
• Fluent in Serbian and English
• Excellent interpersonal and communication skills
• Service-minded with a guest-focused attitude
• Strong team player with good listening skills and anticipation of guest needs
• Dynamic, sales-oriented, and able to work well under pressure
• Ethical, responsible, and able to work autonomously

Please note that only short-listed candidates will be contacted.