Join our Mercure Belgrade Excelsior team as a Reception Team Member and become a part of one of the world’s leading hospitality groups!
What’s in it for you:
- Career growth opportunities within a global hospitality network
- Continuous development through learning programs and training
- Discounted rates at Accor hotels worldwide
Key responsibilities:
- Welcome and assist guests with care and attention
- Manage guest check-in/check-out processes according to internal procedures
- Build and maintain personalized, friendly relationships to encourage customer loyalty
- Anticipate and address guest needs proactively
- Represent the hotel’s image professionally
- Promote hotel services to maximize sales opportunities
Your skills and experience:
- Computer literacy
- Fluent in Serbian and English
- Excellent interpersonal and communication skills
- Service-minded with a guest-focused attitude
- Strong team player with good listening skills and anticipation of guest needs
- Dynamic, sales-oriented, and able to work well under pressure
- Ethical, responsible, and able to work autonomously
Please note that only short-listed candidates will be contacted.