Join the team at Mercure Belgrade Excelsior and build your career with one of the world's leading hospitality groups.
We are looking for a passionate, service-oriented professional who thrives in a dynamic environment and enjoys creating memorable guest experiences. As a Reception Team Member, you will serve as the first point of contact for our guests, creating memorable experiences through outstanding service and genuine hospitality.
What We Offer
- Opportunities for career advancement within the global Accor network
- Access to continuous learning, development programs, and professional training
- A supportive and collaborative working environment
- The chance to be part of an internationally recognized hospitality brand
Your Key Responsibilities
- Deliver a warm, professional, and personalized welcome to all guests
- Efficiently manage check-in and check-out procedures in accordance with hotel standards
- Build lasting relationships with guests to enhance satisfaction and loyalty
- Anticipate guest needs and provide proactive, solution-oriented service
- Promote hotel facilities, services, and special offers to maximize guest experience and revenue opportunities
What We're Looking For
- Proficient in using computer systems and handling administrative tasks efficiently
- Fluency in Serbian and English, both written and spoken
- A genuine passion for hospitality and guest satisfaction
- Strong listening skills and the ability to anticipate and respond to guest needs
- A positive, energetic, and sales-minded approach
- Ability to work independently while contributing to a successful team
If you are passionate about hospitality, committed to delivering outstanding service, and eager to grow within a global organization, we would love to hear from you.
Please note that only shortlisted candidates will be contacted.