Workforce Management Specialist with Turkish
Belgrade

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry.

What makes ARRISE different?

• We’re more than a company—we’re a community of over 7,000 driven professionals, with offices across Gibraltar, Canada, India, Malta, Romania, Serbia, UAE and beyond.
• We partner with industry leaders like Pragmatic Play, delivering world-class gaming experiences to players everywhere.
• We don’t just build products—we build opportunities, invest in our people, and foster growth at every level.

Role Description: 

We are seeking a highly organized and detail-oriented individual to join our team as a Workforce Management Specialist. In this role, you will oversee scheduling, attendance, and staffing needs across our operations Department. Your responsibilities will include coordinating with HR and Team Managers, ensuring optimal staffing levels, and maintaining accurate scheduling records.

Responsibilities:

• Schedule Coordination: Organize, coordinate, and supervise working schedules and rotations at gaming tables, ensuring smooth operational flow and attendance.
• HR Collaboration: Work closely with the HR department and Team Managers to handle time-off requests, approve schedules, and ensure all positions are filled to meet staffing requirements.
• Reporting and Administration: Create daily staffing reports, verify work hours and time-off requests, and manage various administrative tasks as directed by Supervisors or Upper Management.
• Staffing Plans: Develop and maintain effective staffing plans to ensure adequate coverage for all business units.
• Attendance Tracking: Monitor and track attendance, ensuring adherence to schedules and compliance with regulatory requirements.
• Shift Preparation: Prepare and manage studio rotation files for incoming shifts to ensure seamless transitions.

Candidate Requirements:

• Organizational Skills: Exceptional ability to manage and coordinate schedules, rotations, and staffing needs efficiently.
• Technical Proficiency: Proficiency in Microsoft Excel and experience with workforce management software.
• Language: Professional working proficiency in English and Turkish is a must.
• Experience and Independence: Minimum of 6 months in a similar role, with the ability to work independently and manage multiple tasks.
• Shift Flexibility: Willingness to work within on 24/7 shift patterns
• Knowledge of Labor Laws and Compliance: Understanding of local labor laws and regulations relevant to staffing and scheduling.

Nice to have:

• Soft skills: analytical think and applying critical thinking in data analyzing.
• Extensive Experience with Workforce Analytics Tools: Familiarity with advanced workforce analytics and forecasting tools.

Benefits:

• Competitive salary.
• Additional earnings of €500,00 NET for each successful job referral to ARRISE.
• Special referral campaign of a €2.000,00 NET referral bonus for Turkish speakers
• Private health insurance from day one
• FitPass membership for sports activities and discounts at popular brands after 3 months
• An exceptional studio space in a modern office building in New Belgrade
• International work environment and young colleagues.
• Opportunities for advancement to higher positions in the online casino.
• Relocation support: accommodation provided.
• Permanent contract.
• Highly recommended by employees, with a strong preference to refer friends.
• Grow with ARRISE | Learning Hub—personalized learning, gamified growth, and endless career development at your fingertips

Ready to Elevate Your Career? Join ARRISE Today!