Here at Proctorio, we have one goal: to expand quality education by providing high-integrity learning environments to learners across the globe.

We believe that everyone deserves the opportunity to pursue a high-quality education, which is why we developed a privacy-centric, accessible, and scalable remote proctoring solution that allows test takers to take exams from home.

For the Belgrade office, we are looking to fill the following position: CUSTOMER ADVOCATE/TECHNICAL SUPPORT AGENT

JOB SUMMARY:

Providing technical and non-technical support to customers via live chat, phone calls, and emails
Serve customers by providing product and service information
Reviewing exams
Investigating, collecting information, and escalating complex issues in accordance with the reporting line
Creating different reports internally
Monitoring live chat sessions
Performing all other duties, in accordance with the law, directed by the supervisor or Manager

REQUIREMENTS:

Minimum high school diploma
No previous experience needed
MS Office - advanced level
English language - advanced level C1/C2 (written and spoken)
Strong communication skills
Ability to work in shifts including afternoons, night shifts, holidays, and weekends
Ability to multitask
A patient, polite person
Attention to details

WHAT WE OFFER:

Competitive salary
Private health insurance
Private pension
Working in a fun and dynamic team
The ability to work in a creative space with a tight-knit team
Feel your contributions and ideas improve the company
Learn new technical skills as daily tasks evolve