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Prvi posao
Customer Support Agent - Spanish Speaker
Lokacija Beograd, Niš | Hibrid
Rok za prijavu 06.07.2024.
Postavljeno 06.06.2024.
Puno radno vreme
1. i 2. smena

Title: Customer Support Agent - Spanish Speaker 

Location: Belgrade, SRB 

Working Hours: Monday - Sunday from 7 AM - 11 PM (rotating shifts)

Position Summary & Key Areas of Responsibility 

  • Works directly with customers to resolves recurring or standard problems
  • Works directly with NCR and 3rd party Vendor technicians to resolve HW or SW problems
  • Provides daily and weekly incident tracking sheets to report on the performance
  • Reviews incident history to determine recurring faults
  • Provides technical support and assistance to clients and businesses regarding hardware and software issues
  • Provides support with installing, configuring, and updating hardware and software, as well as fixing any issue related to the equipment that may come up on a daily basis
  • Allocates engineer appointment times for jobs requiring multiple resources on-site
  • Updates work orders and provide status information
  • Assigns and distributes workload to meet SLA’s
  • May respond to escalated calls
  • Participates in product set or customer base training
  • May implement remote fixes relying on the guided search for diagnosis across multiple products
  • Applies troubleshooting checklists
  • Acquires and applies knowledge of troubleshooting techniques and desktop diagnostic tools 

Basic Qualifications 

  • Fluent in Spanish and English
  • Basic PC literacy; Keyboard proficiency; Understanding of Windows-based applications/tools
  • Problem-solving and analytical skills.
  • Relationship building skills; Excellent communication skills, verbal and written as well as listening skills 
  • High school diploma 

Klikom na dugme Konkuriši, dalji tok konkurisanja nastavljaš na eksternom sajtu.

Napomena: Startuj.infostud.com ne vrši posredovanje u zapošljavanju u Srbiji, niti u inostranstvu. Postupak selekcije i odabira kandidata je u nadležnosti poslodavca, a odredbe ugovora o radu predstavljaju direktan dogovor između poslodavca i zaposlenog. Svi pojmovi u oglasima, koji su upotrebljeni u muškom rodu, odnose se bez diskriminacije i na osobe ženskog pola i obrnuto, osim ukoliko specifičnim zahtevima posla nije drugačije propisano.
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