About us:

Vescon d.o.o. Beograd - Novi Beograd is coming forward with the brand name Crypto12 and is fully licensed and regulated by the National Bank of Serbia and the Securities Commission to provide services related to digital assets.

Crypto12 is a fully Licensed Crypto Exchange that strives to make crypto accessible to institutional investors, Businesses, and Individuals.

Qualifications:

• VI - VII level of professional education
• Previous work experience in the same or similar positions: minimum one year
• Experience in managing client relationships
• Excellent / Proficiency knowledge of the Russian and English language (excellent written and oral communication skills)
• Familiarity with blockchain / crypto / fintech industry and trading platforms is greatly appreciated and will be considered a plus.

Job description:

• Responding to user inquiries through all the communication channels (telephone, email, chat, social media).
• Identifying and diagnosing reported problems.
• Solving basic problems and giving guidance to clients in solving their problems.
• Answering frequently asked questions about products or services, functionalities, and account setup.
• Escalation of unresolved issues or complex issues to higher levels of support (e.g. L2 or L3 support) when necessary.
• Verification of clients
• Planning and execution of initiatives on social media and online communities (Telegram, Viber, WhatsApp, etc.) in order to promote the services provided by the company
• Continued presence in the online communities.
• Providing feedback regarding the observed trends in online communities to the management and interested parties.

Candidates who make it to the next round of selection will be notified and invited to an interview.

We thank all applicants in advance for applying for this position.

O nama:

Privredno društvo Vescon d.o.o. Beograd - Novi Beograd koje istupa sa platformom Crypto12 ima dozvolu Narodne banke Srbije i Komisije za hartije od vrednosti za pružanje usluga povezanih s digitalnom imovinom.

Crypto12 je regulisana kripto menjačnica koja nastoji da digitalnu imovinu približi i učini dostupnom institucionalnim investitorima, pravnim i fizičkim licima.

Kvalifikacije:

• VI-VII stepen stručne spreme
• Prethodno radno iskustvo na istim ili sličnim pozicijama: minimum godinu dana
• Iskustvo u upravljanju odnosima sa klijentima
• Odlično poznavanje ruskog i engleskog jezika (visok nivo pismene i usmene komunikacije)
• Poznavanje blockchain/crypto/fintech industrije i platformi se veoma ceni

Opis posla:

• Odgovaranje na upite korisnika pristigle kroz sve kanale komunikacije (telefon, email, chat, društvene mreže).
• Identifikovanje prijavljenih problema i dijagnostikovanje.
• Rešavanje osnovnih problema i davanje smernica klijentima u rešavanju njihovih problema.
• Odgovaranje na često postavljana pitanja vezana za proizvode ili usluge, funkcionalnosti i podešavanje naloga.
• Eskalacija nerešenih pitanja ili složenih problema na više nivoe podrške (npr. L2 ili L3 podrška) kada je to potrebno.
• Verifikacija klijenata
• Planiranje i izvršavanje inicijativa na društvenim mrežama i online zajednicama (Telegram, Viber, WA i sl.) sa ciljem promocije usluga koje pruža firma.
• Kontinuirano prisustvo Crypto12 u online zajednicama.
• Pružanje povratnih informacija o uočenim trendovima u online zajednicama menadžmentu i zainteresovanim stranama.

Kandidati koji prođu u naredni krug selekcije biće obavešteni i pozvani na intervju.

Unapred se zahvaljujemo svim kandidatima na prijavi za ovu poziciju.