Customer Support Trainer - Romanian language
Based in Belgrade
Silver Bell Group is currently recruiting a Customer Support Trainer to support one of the leading online shopping platforms in the world. If you enjoy working with people, developing their skills and helping teams reach their full potential, this is the right opportunity for you. Join our dynamic team and grow your career with us.
Responsibilities:
- Provide customer support in Romanian through voice, chat and email channels as needed
- Communicate closely with employees and sector managers to understand and align their goals and ambitions
- Participate in the implementation of sector goals related to team size and performance
- Assess individual employee abilities and work with them on areas that need improvement
- Train employees in customer support departments in all facets of the job
- Support the development of employee motivation, skills and competencies
- Monitor, evaluate and document employee progress and training results
- Maintain accurate records of customer interactions, training sessions and solutions
Requirements:
- Fluent in Romanian (both written and spoken)
- Advanced level of English
- Previous experience in customer support is a strong advantage
- Strong communication and presentation skills with a people-oriented mindset
- Experience in training, coaching, mentoring, or team leadership is a strong advantage
- Ability to evaluate performance and provide constructive feedback
Why join Silver Bell Group?
We believe in building strong, lasting teams through mutual growth, trust, and a shared purpose.
Opportunity to work with a globally recognized automotive brand
Competitive salary package
Friendly, multicultural team and supportive working environment
Structured onboarding and ongoing training
Remote position with occasional office visits
Silver Bell Group has been successfully operating for over 10 years, and our local team today consists of more than 500 colleagues. Our employees collaborate daily with individuals from more than 25 different nations and cultures, providing services across more than 10 industries.