Job title: Inbound Customer Agent
Salary: Base plus monthly commission earnings. Allowance for Food and Travel included.
Office location: Belgrade, Novi Beograd, Spanskih Boraca 1 - Hybrid work (3 days in the office, 2 days from home)
Shifts: Based on rota and will include Public Holidays – Monday - Saturday: 9am-5pm, 10am-6pm, 10am-7pm, 12am-8pm and 1pm-9pm and Sunday: 10am-6pm.
About the role:
The role is responsible to receive inbound sales calls and queries, answering customer's questions, do outbound calls, respond to emails and chat on a timely manner and signing them up to their optimal service. We talk customers through the best ways to match Hyperoptic to their personal needs. No previous sales experience needed - just a passion for sales and a willingness to learn. Ideal for individuals who thrive in fast-paced environments and possess strong English communication skills.
What will you be doing?
- Engage with new customers through mainly inbound calls, with some outbound opportunities
- Answer and convert the email enquiries and voicemails within agreed timescales
- Assist and convert real time chat sales enquiries
- Uphold the company procedures and processes
- Ensure excellent service standards and maintain high customer satisfaction
What we are looking for:
- At least high school degree and previous work experience
- Experience in explaining a service or product to customers
- Excellent written and spoken English language skills
- Communication and interpersonal skills
- Sales and negotiation skills (Desirable)
- Focus on product value as well as maintaining and improving high customer satisfaction level
- Ability to work in a competitive environment with a lot of opportunities to achieve great results and contribute to the company's overall success
Why work for us?
We're in your corner and our vision is to be the UK's most loved and desired broadband provider, that shows the way broadband is done!
Awarded Broadband Provider of the Year 2023 Uswitch Telecoms Awards, as voted for by 20,000 customers, plus Fair Terms Gold Award 2023. We're also very proud to have been awarded Great Place to Work Certification (2022-23) and UK's Best Workplaces for Wellbeing (2022)
In our Belgrade office, we work with our UK colleagues in a shared mission: to gigabit Britain. Our office started up in 2013 with what was then 20 developers, now we're more than 700 people and about to move into our brand-new offices. Do you want to be a part of our next adventure
Some of our key Benefits:
- Competitive salary with meal and transport allowance
- Attractive commission structure based on your performance
- Structured training program in the office lasting 2 weeks to set you up for success
- 25 days' paid holiday increasing each year, to a max of 35
- Extra days off for your birthday, move house and volunteer
- Access to a wellbeing platform, Rezilient
- Partnership with SOS Children's Village
- Private medical insurance
- Fit Pass discount
- Technology discount
- Team sports activities
- Massages in the office
- Sweet Tuesdays
We're committed to providing equal opportunities to all applicants and employees. In fact, this is at the heart of our culture and values. We welcome applications from candidates from all walks of life.
What happens next?
- You apply (please send us your CV in English)
- We carefully review your application
- We'll get back to you — even if it's a no (for now)