We are an international business group expanding in Serbia and looking for a motivated Operations & Customer Support Specialist to join our new office in New Belgrade.

Role Overview:

You will be the first point of contact for customers and leads, ensuring smooth communication and top-quality service. You will also assist with operational tasks, coordination between teams, and supporting management with day-to-day activities.

Key Responsibilities:

• Handle incoming customer inquiries via email, phone, and online chat
• Follow up on leads and coordinate with sales teams
• Update and manage CRM systems and order records
• Liaise with suppliers, drivers, and other partners to ensure smooth operations
• Support management with administrative tasks as required

Requirements:

• Excellent English communication skills (written and spoken)
• Strong organisational and multitasking skills
• Proactive, reliable, and adaptable to a fast-paced environment
• Previous customer service or operations experience preferred
• Competent with Microsoft Office / Google Workspace

What We Offer:

• Starting salary: €700 net per month (performance-based growth possible)
• Full-time position in our New Belgrade office
• Opportunity to grow with an expanding international company
• Supportive and collaborative work environment