At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and our ever-growing network of happy candidates and clients is what drives us forward. Let’s shape the future together!
For one of our clients – a global tech solutions firm specializing in software development and end-to-end digital transformation for industry leaders – Player Support Representative with Turkish or Russiаn or English.
Responsibilities:
- Communicate directly with players via live sessions;
- Provide real-time help with accounts, payments, and in-game issues;
- Guide users through features and ensure a smooth player experience;
- Escalate technical problems quickly to the right teams;
- Stay updated on platform changes, offers, and game launches;
- Build trust through clear, confident, and friendly interaction.
Qualifications:
- Excellent level in English or Turkish, or Russian (spoken and written);
- Confident speaker, comfortable with live customer interaction;
- Experience in support, especially live or video-based, is a plus;
- Able to work flexible hours in a fast-paced online setting;
- Tech-literate and quick to learn new tools;
- Passion for online games or digital entertainment is welcome.
Our client offer:
- Employment contract in an established company;
- Convenient location with easy access to public transportation;
- Modern and well-equipped office building ensuring a comfortable work environment;
- Flexible shift schedules covering 24/7 operations;
- Performance-based bonuses rewarding consistency and professionalism;
- Additional compensation for night and holiday shifts, along with meal vouchers.
If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number SM_).
We’ll be in touch promptly with candidates whose profiles closely match our requirements.
Your privacy is our priority—rest assured that all information is handled in full compliance with the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).