At YouTestMe (www.youtestme.com), we're continuously expanding our team with individuals eager to learn and make a difference in the world of knowledge assessment. If you're passionate, motivated, and love tackling innovative challenges, you have a great opportunity to become a valuable part of our dynamic and rapidly growing team.

We are currently seeking customer success representatives and exam supervisors with bilingual proficiency in French and English.

Onboarding Period:

• During the onboarding period, you will work alongside experienced proctors. Please note that this period is not paid.
• Once the onboarding period is complete, you can begin conducting sessions.

Responsibilities:

• Conduct online exams proctoring for users of our e-learning application.
• Monitor and ensure the integrity and security of online exams.
• Record and review sessions.
• Provide technical support and troubleshooting assistance to users experiencing difficulties with the e-learning application.
• Respond promptly and effectively to user inquiries via email, chat, or phone.
• Collaborate with the technical support team to escalate and resolve complex technical issues.
• Complete simple tasks assigned during hours when there is no support.
• Working 5 days a week on a schedule made by the manager. You'll mostly work night shifts, weekends, and holidays.

You need to adapt to the manager's schedule and be available during these times. The three possible shifts are:

• Day Shift: 8 am to 4 pm (Weekends and Holidays)
• Evening Shift: 4 pm to 12 am (Weekdays and Weekends)
• Night Shift: 12 am to 8 am (Weekdays and Weekends)

What we offer:

• An opportunity to work in a young and dynamic team.
• Engaging with international clients, expanding your professional network.
• Exposure to the latest software and e-learning standards.
• Flexibility to work remotely or from the office.

Requirements:

• A stable internet connection to ensure uninterrupted communication and online proctoring.
• Strong time management skills and the ability to adhere to scheduled shifts.
• Proficiency in both written and verbal English and French.

Strict adherence to the following rules is mandatory:

• Hanging up the headset to clients under any circumstances is not acceptable.
• Displaying unpleasant behavior towards clients and their users is not acceptable, including but not limited to:
• Insulting or impolite communication.
• Ignoring user issues or complaints.
• Inappropriately using technology to disrupt the working atmosphere.

If you believe you possess the qualities required for this position, please send us your CV.

We look forward to hearing from you!