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Prvi posao
Support Analyst
Lokacija Beograd
Rok za prijavu 13.07.2024.
Postavljeno 28.06.2024.
Puno radno vreme
2. smena

WE'RE HIRING!

Support Analyst

M Plus Serbia is a Business Process Outsourcing company, and Customer Care is our core. Individual dedication, team expertise, and passion involved in each interaction with clients and customers represent our commitment to reliable service delivery.

If you are proud of your excellent English language communication as well as organizational skills and you enjoy working in a multilingual and customer-oriented environment - you would be a perfect fit for our Support Analyst position!

While being responsible for providing administrative support to the partners, your main duties would be: 

  • Manage communications between partners and internal, cross-functional resources
  • Work efficiently to close cases with a high level of customer satisfaction
  • Manage closed-loop communications between all stakeholders
  • Validate that the customer is completely satisfied with the resolution of the case or inquiry
  • Work cross-functionally to close information gaps
  • Identify opportunities for improving internal and external business processes
  • Maintain documented processes and templates
  • Participate in special projects

What we expect from you:   

  • High school diploma 
  • Advanced written and verbal communication skills in the English language 
  • Excel knowledge 
  • Process analysis skills
  • Detail oriented
  • Good organizational skills  
  • Willingness to work in the shift from 2 pm - 10 pm

What you will get from us: 

  • Opportunity to develop skills through paid training
  • Work in a large, international team
  • Work in modernly equipped offices located in the heart of the business center in New Belgrade
  • Advancement opportunities/Career development
  • Fixed term contract

If you want to give yourself a try in the new role, apply with your CV in English and join us!

Only shortlisted candidates will be contacted. Good luck!

Konkuriši

Klikom na dugme Konkuriši, dalji tok konkurisanja nastavljaš na eksternom sajtu.

Napomena: Startuj.infostud.com ne vrši posredovanje u zapošljavanju u Srbiji, niti u inostranstvu. Postupak selekcije i odabira kandidata je u nadležnosti poslodavca, a odredbe ugovora o radu predstavljaju direktan dogovor između poslodavca i zaposlenog. Svi pojmovi u oglasima, koji su upotrebljeni u muškom rodu, odnose se bez diskriminacije i na osobe ženskog pola i obrnuto, osim ukoliko specifičnim zahtevima posla nije drugačije propisano.
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