If you are proud of your excellent English language communication as well as organizational skills and you enjoy working in a multilingual and customer-oriented environment - you would be a perfect fit for our Support Analyst position!

While being responsible for providing administrative support to the partners, your main duties would be: 

• Manage communications between partners and internal, cross-functional resources
• Work efficiently to close cases with a high level of customer satisfaction
• Manage closed-loop communications between all stakeholders
• Validate that the customer is completely satisfied with the resolution of the case or inquiry
• Work cross-functionally to close information gaps
• Identify opportunities for improving internal and external business processes
• Maintain documented processes and templates
• Participate in special projects

What we expect from you:   

• High school diploma 
• Advanced written and verbal communication skills in the English language 
• Excel knowledge 
• Process analysis skills
• Detail oriented
• Good organizational skills  
• Willingness to work in the shift from 2 pm - 10 pm

What you will get from us: 

• Opportunity to develop skills through paid training
• Work in a large, international team
• Work in modernly equipped offices located in the heart of the business center in New Belgrade
• Advancement opportunities/Career development
• Fixed term contract

If you want to give yourself a try in the new role, apply with your CV in English and join us!

Only shortlisted candidates will be contacted. Good luck!