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Prvi posao
Tech Customer Advisor (German speaker)
Lokacija Beograd
Rok za prijavu 09.10.2024.
Postavljeno 24.09.2024.
Puno radno vreme

Workforce has partnered with one of the most esteemed companies providing technological solutions worldwide. We are seeking a motivated candidate to strengthen their dynamic team in the following position:

Tech Customer Advisor - German speaker

(Belgrade)

Job description:

  • Provide quick, reliable, and accurate information to customers
  • Maintain effective communication during interactions, adapting to the pace and technical level of the customer
  • Ensure timely resolution of calls while maintaining a high quality of service in every interaction
  • Accurately log all interactions in the customer management system
  • Achieve service center metrics as defined by the provider
  • Educate customers about support options and the steps to resolve their issues
  • Communicate positively with team members, customers, and other partners
  • Forward issues to the appropriate department according to customer procedures
  • Adhere to the planned schedule announced by WFO

Position requirements:

  • At least a high school diploma
  • Proficiency in German at C1/C2 level
  • Proficiency in English at B2/C1 level
  • Preferably experience in a customer service role
  • Strong written, verbal, and organizational skills
  • User knowledge of computer technology, PCs, or other mobile devices
  • Training materials, systems, and technical terminology will be provided in English

What we offer:

  • Modern workplace equipment
  • Comprehensive training for independent work
  • Permanent contracts
  • Opportunities for advancement – career opportunities
  • Attractive salary and bonuses
  • Flat hierarchies
  • Mutual recognition and appreciation in a positive work atmosphere
  • Team spirit
  • Coffee and fruit
  • Welcome bonus

We appreciate every applicant, however, only the shortlisted candidates will be contacted.

Klikom na dugme Konkuriši, dalji tok konkurisanja nastavljaš na eksternom sajtu.

Napomena: Startuj.infostud.com ne vrši posredovanje u zapošljavanju u Srbiji, niti u inostranstvu. Postupak selekcije i odabira kandidata je u nadležnosti poslodavca, a odredbe ugovora o radu predstavljaju direktan dogovor između poslodavca i zaposlenog. Svi pojmovi u oglasima, koji su upotrebljeni u muškom rodu, odnose se bez diskriminacije i na osobe ženskog pola i obrnuto, osim ukoliko specifičnim zahtevima posla nije drugačije propisano.
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