Job title: Tenancy Admin
Office location with hybrid working model: Belgrade
What we are looking for:
- Final year students
- Full-time position (11-19h, Monday – Saturday)
- Fixed term contract for 3 months
- 2 available locations (Dedinje and Novi Beograd) and a hybrid working model
- Organized training and onboarding from the team
What you will be doing:
- Engage with existing UK customers and assist in cancelling their accounts due to moving home reasons
- Receive inbound and make outbound calls to answer customer's queries about moving home
- Prevent customer complaints and keep customer satisfaction at a high level
- Uphold the company procedures and processes
Person profile:
- Final year students (preferably from the Faculty of Philology of Faculty of Philosophy, but all other Faculties are welcome as well).
- Ability to explain a service or product to customers
- Good written and spoken English language skills
- Good communication and interpersonal skills
Why work for us?
We're in your corner and our vision is to be the UK's most loved and desired broadband provider, that shows the way broadband is done!
Awarded Broadband Provider of the Year 2023 Uswitch Telecoms Awards, as voted for by 20,000 customers, plus Fair Terms Gold Award 2023. We're also very proud to have been awarded Great Place to Work Certification (2022-23) and UK's Best Workplaces for Wellbeing (2022)
In our Belgrade office, we work with our UK colleagues in a shared mission: to gigabit Britain. Our office started up in 2013 with what was then 20 developers, now we're more than 700 people and about to move into our brand-new offices. Do you want to be a part of our next adventure?
Going beyond the expected
Whatever we're doing – whether we're liaising with our customers, delivering our network, or working on our company strategy, going beyond the expected is the benchmark for everything we do. How we work is shaped by our three culture principles:
- We work smarter, together
- We stay focused
- We strive for excellence
What happens next?
- You apply (please send us your CV in English)
- We carefully review your application
- We'll get back to you — even if it's a no (for now)