• Competitive salary plus bonus
• 25 days' paid holiday increasing each year
• Extra day off for your birthday
• Private medical insurance
• Massages in the office
• Sweet Tuesdays
• Team sports activities
• Recruitment referral bonus
• Bring your dog to work
• Enhanced pay for new parents

Who are we?

Hyperoptic is the UK's hyperfast broadband provider.

We offer broadband speeds 11x faster than the UK average, proudly setting a new fiber ‘gold standard' with hyperfast speed, reliability and customer service.

Here in Belgrade, we support our UK colleagues in a shared mission: to gigabit Britain. Our office started up in Belgrade in 2013 with what was then 20 developers. Now it's grown into our largest office with more than 600 people.

Whatever we're doing, going beyond the expected is the benchmark.

We work smarter, together, being agile and responding with the speed our business and customers demand – without compromising on quality. We stay focused, performing at our best to ensure we are focused on hitting targets and goals together. And we strive for excellence, paying attention to the detail, constantly seeking to stretch ourselves and find better ways of doing things.

And today we're looking for a Tenancy Associate who shares these values. Does this sound like you?

Summary of key responsibilities/deliverables 

The main responsibility of the role is to process activation of new customer accounts through taken order process, including upsell negotiation; engage with existing customers and assist in cancelling their accounts in the moving home process. The role is responsible to receive inbound calls and queries, answering customer's questions, do outbound calls, respond to emails and chat on a timely manner. It is obligatory to talk customers through the best ways to match Hyperoptic to their personal needs.

What will you be doing?

• Receive inbound and outbound calls and queries
• Answer and convert the email enquiries and voicemails within agreed SLA
• Assist and convert real time chat enquiries
• Uphold the company procedures and processes
• Ensure excellent service standards and maintain high customer satisfaction

What are we looking for?

• High school degree and previous work experience
• Enrolled in a University degree and previous work experience is a plus
• Experience of explaining a service or product to customers
• Experience in customer facing teams with focus on sales
• Excellent written and spoken English language skills   
• Communication and interpersonal skills 

We're committed to providing equal opportunities to all applicants and employees. In fact, this is at the heart of our culture and values. We welcome applications from candidates from all walks of life.

What happens next?

1. You apply
2. We carefully review your application
3. We'll get back to you — even if it's a no (for now)

We look forward to hearing from you.